Thank you very much for your support of Good Smile Company products.

The release date for the Wonderful Hobby Life for You!! item "Saber Lily ~Golden Caliburn~," which was available for pre-order from Mon, Aug. 6, 2012 has again been changed. We'd like to express our most sincere apologies for the inconvenience this may cause.

The new shipment date for this product will be as follows. We hope for your patience and understanding.

■ March 2013 → Tues, April 23, 2013
Good Smile Company "Saber Lily ~Golden Caliburn~ (Summer 2012 Wonderfestival Item Re-release)"

* Please note that actual delivery time will vary by region.
* Shipment date may suddenly change due to inclement weather and other unforeseen circumstances.

Wonderful Hobby Life for You!! Goodsmile Online Customer Support
http://goodsmile-global.ecq.sc/

Goodsmile Online Customer Support Contact Form
http://goodsmile-global.ecq.sc/contacts
E-Mail: shop.overseas@goodsmile.jp

Thank you very much for your support of Good Smile Company products.

The Goodsmile Online Shop will be closed for maintenance during the following periods. We're very sorry for any inconvenience this may cause, and hope for your patience and understanding.

Closed for Maintenance:

Mon, February 4, 2013 AM 6:00-7:00 JST
Tue, February 19, 2013 AM 6:00-7:00 JST

The Goodsmile Online Shop will not be available during these times.

*Customer Support email reception will not be effected.

Thank you very much for your support of Good Smile Company products.

Last year, we made an announcement regarding the delayed release of Good Smile Company and Max Factory scale figures. However, the implementation of production line improvements and stability is taking time. We must therefore again announce a delay and change in the release of the following scale figures.

Saber Lily ~Golden Caliburn~ February 2013 → March 2013

We would like to express our deepest apologies for the inconvenience this has caused everyone.

As we will continue to strive for improvement in production and development, in order to create the best possible products, we hope for your patience and support.

For figures that are currently scheduled to release after February, we will reassess the situation after Chinese New Year and inform you of any changes as necessary.

With best regards,

Good Smile Company

Goodsmile Online Shop
http://goodsmile-wf-global.ecq.sc/

Goodsmile Online Shop Customer Support
http://goodsmile-wf-global.ecq.sc/contacts
E-Mail: shop@goodsmile.jp

Thank you very much for your support of Good Smile Company Products.

A factory defect has been discovered in the "WONDERFUL HOBBY LIFE FOR YOU!! 16" web shop preorder item "Nedoroid Miku Hatsune: Hachune Ver," which was announced to begin shipment on Tue, Dec. 25. As such, shipment for this item has been delayed until Mon, Jan. 21, 2013. As there is the possibility that some of the products within this shipment may have defective parts, all items will be shipped together with the replacement parts "Left & Right Twin Tail Parts" as well as "Twin Tail Joints x 2."

We'd like to express our most sincere apologies, to all of our customers who were looking forward to the release of this item.

Goodsmile Online Shop
http://goodsmile-wf-global.ecq.sc/

Goodsmile Online Shop Customer Support
http://goodsmile-wf-global.ecq.sc/contacts
E-Mail: shop@goodsmile.jp

Thank you very much for your support of Good Smile Company products.

The shipment dates for the following "WONDERFUL HOBBY LIFE FOR YOU!! 16" items, which were available for pre-order at the Goodsmile Online Shop from Monday, Aug. 6, 2012, have been decided.

■ Tues, Dec. 25, 2012
Good Smile Company "Nendoroid Kurisu Makise: White Coat Ver."
Good Smile Company "Nendoroid Miku Hatsune: Hachune Face Ver."
Max Factory "figma archetype: he - flesh color ver."
Max Factory "sigma archetype: she - flesh color ver.
All orders for the above items will begin shipping from this date.

The shipment date for the following item has been changed.

■ December 2012 → January 2013
threeA Toys "WWR JDF HAROLD"

We'd again like to express our apologies for the delayed release of this item. As soon as the details regarding this shipment have been confirmed, another announcement will be made.

* Please note that actual delivery time will vary by region.
* Shipment date may suddenly change due to inclement weather and other unforeseen circumstances.

[Customers Wishing to Change Shipping Address]
Please contact customer support with your change of address by Mon, Dec. 11.
Any requests received after this date may result in delayed shipment. We appreciate your understanding.

Goodsmile Online Customer Support
http://goodsmile-global.ecq.sc/

Goodsmile Online Customer Support Contact Form
http://goodsmile-global.ecq.sc/contacts
E-Mail: shop.overseas@goodsmile.jp

Thank you very much for your support of Good Smile Company products.

We're writing to inform you that "China" will be removed from the list of areas serviced by the Goodsmile Online Shop, and we will not be servicing customers in this area from this day forward.

As we will no longer be able to accept orders from customers that currently have "China" selected as their shipping address, we ask that these customers please log into "My Account" and select an address outside of China if they wish to continue placing orders.

(Orders for pre-order items placed before December 3, 2012 will not be effected.)
*To alter the shipping address on an order that you've already placed, please contact Goodsmile Online Customer Support.

As Good Smile Company products will continue to be available at our Chinese partner shop "goodsmile官方旗舰店 (goodsmile.tmall.com)," we hope that you'll pay us a visit. We look forward to serving you!

If you have any questions, we ask that you please contact Goodsmile Online Customer Support.

Goodsmile Online Customer Support
http://goodsmile-global.ecq.sc/contacts
Email: shop.overseas@goodsmile.jp

We're terribly sorry for any inconvenience this may cause, and hope for your understanding.

Goodsmile Online Shop
http://goodsmile-global.ecq.sc/


尊敬的顾客，感谢您平日来对弊公司商品的厚爱。

从即日起，GOODSMILE ONLINE SHOP将停止对「中国地区」的商品配送。

今后中国地区将不在可配送范围之内。

目前仍将配送地址登记为「中国」的各位顾客将无法进行商品订购，
如需继续使用GOODSMILE ONLINE SHOP的配送服务，
请务必登录至My Account页面，将您的配送地址变更为「中国」以外的其他地区。

（您在12月3日以前预约的商品仍将得到正常配送。）
※如需变更已下单商品的配送地址，请联系客服部门。

GOOD SMILE COMPANY商品面向中国大陆的预订和销售已全面转移至
「goodsmile官方旗舰店（ goodsmile.tmall.com ）」。
欢迎各位中国的新老顾客多加利用。

如有其他疑问，请咨询客服部门。

您可以在以下页面填写GOODSMILE ONLINE SHOP的咨询表格
http://goodsmile-global.ecq.sc/contacts
E-Mail: shop.overseas@goodsmile.jp

对于本次变更给您带来的不便，谨此表示深深的歉意。
还望能继续得到您的理解和支持。

GOODSMILE ONLINE SHOP
http://goodsmile-global.ecq.sc/

Thank you very much for your support of Good Smile Company products.

We hope you'll excuse us, but Product Support will not be available for the following days due to end-of-year holidays.

Sat, Dec. 29, 2012 - Sun, Jan. 6, 2012

All mail received on the morning of Dec. 28 will be responded to, but will stop after that time.
(*All online shop Customer Support mail received on Dec. 28 during business hours should receive a response.)
All mail received by both Product Support and Goodsmile Online Shop Customer Support during the above period will be replied to in order from Mon, Jan. 7. We hope for your understanding.

・Product Support
email: support@goodsmile.jp
Web Form: http://partner.goodsmile.info/support/contact.html

・Goodsmile Online Customer Support
email: shop.overseas@goodsmile.jp
Web Form: http://goodsmile-global.ecq.sc/contacts

Thank you very much for your support of Good Smile Company products.

The shipment dates for the following "WONDERFUL HOBBY LIFE FOR YOU!! 16" items, which were available for pre-order at the Goodsmile Online Shop from Sunday, July 29, 2012, have been decided.

■ Wed, November 28, 2012
Good Smile Company "Nendoroid Insane Black Rock Shooter"
Good Smile Company "Nendoroid Nanoha Takamachi & Fate Testarossa : Seishoudai Primary School Uniform Ver."
Max Factory "figma Buffalo Bell : Visitor ver."

All orders for the above items will begin shipping from this date.

The shipment date for the following item has been changed.

■ Late Nov. 2012 → December 2012
threeA Toys "WWR JDF HAROLD"
We're terribly sorry for the delayed release of this item. As soon as the shipment date for this item has been decided, another announcement will be made.

* Please note that actual delivery time will vary by region.
* Shipment date may suddenly change due to inclement weather and other unforeseen circumstances.

[Customers Wishing to Change Shipping Address]
Please contact customer support with your change of address by Wed, Nov. 14.
Any requests received after this date may result in delayed shipment. We appreciate your understanding.

Goodsmile Online Customer Support
http://goodsmile-global.ecq.sc/

Goodsmile Online Customer Support Contact Form
http://goodsmile-global.ecq.sc/contacts
E-Mail: shop.overseas@goodsmile.jp

Thank you for your continued support of Good Smile Company products!

The shipping date for 'Takumi Tools: Ultra-Thin Diagonal Pliers - GoodSmile Orange Special' which was sold at the GOOD SMILE ONLINE SHOP from the 29th July has been confirmed.
Shipping was originally scheduled for November 2012, however products have become ready for shipping early and will now be shipped out on the 20th of September 2012.

* Delivery time will vary depending on your location.
* Please note that the above date may be changed due to unforeseen circumstances.

[Customers who wish to change their delivery address]
Please contact customer support with your new address by the 18th September 2012 (Wed).
If you change the delivery address any later, your order may be delayed.

GOOD SMILE COMPANY ONLINE SHOP
http://goodsmile-wf-global.ecq.sc/

You can contact the store from the following:
http://goodsmile-wf-global.ecq.sc/contacts
E-Mail: shop.overseas@goodsmile.jp

Thank you very much for your continued support of GSC products.

In regard to the manufacturing defects found in the "Nendoroid Snow Miku: Fluffy Coat Ver." figure, which were announced on Monday, Sept. 3, the parts "Mic Stand and Shovel Parts Set," "Pigtail Joints x 2," and "Hair Ribbons" will be sent to all customers who purchased this figure in accordance with the quantity they ordered.
We will begin sending out these parts at the end of September, and all customers will receive a personal email detailing the shipment date of the replacement parts before they are sent.

For an image of the replacement parts that will be sent, please see the following link:
http://www.goodsmile.info/post/en/3510/

In the event that you cannot remove a broken part of the Pigtail Joint from the figure's head, or if you find any further defects with your item, we ask that you please contact Customer Support for further assistance. All customer inquiries regarding defects and replacement parts will be handled as quickly as possible.

*In the event that the parts you require are out of stock, you may experience a slight delay.

We ask that you please send all inquiries regarding additional manufacturing defects in this item to the following address before March 3, 2013 (within 6 months of the initial announcement):

Good Smile Company Customer Support
email: support@goodsmile.jp

We'd once again like to apologize for this situation and any inconvenience that it may bring you.

Best regards,

Good Smile Company

We'd like to thank everyone very much for their support of Good Smile Company products.

We are writing to inform you that a manufacturing defect has been found in the Nendoroid Snow Miku: Fluffy Coat Ver. figure, which was scheduled to begin shipping on Thursday, Aug. 30.
As this defect has just now come to our attention, we wanted to inform our customers about it as soon as possible. We will soon be contacting customers again with further information, including information on customer support for this issue.
We would also again like to extend our most sincere apologies about this product, which has suffered numerous delays in addition to this newly found defect. We hope that this won't prevent you from ordering from us in the future.

Good Smile Company

Thank you for your continued support of Good Smile Company products!

The shipping date for the WONDERFUL HOBBY LIFE FOR YOU!! 15 web sales product, 'Nendoroid Snow Miku : Fluffy Coat Ver.' has been confirmed.
The figure will ship out from Good Smile Company on the 30th August2012.

We apologize once again for the numerous delays on this product, and we will strive to ensure that another situation like this will not occur again in the future.
We hope this incident will not prevent you from ordering from our store in the future.

GOOD SMILE COMPANY ONLINE SHOP
http://goodsmile-wf-global.ecq.sc/

You can contact the store from the following:
http://goodsmile-wf-global.ecq.sc/contacts
E-Mail: shop.overseas@goodsmile.jp

Thank you very much for your love and support of Good Smile Company products.
We hope you'll excuse us, but we're going to be taking a short break this summer.

Our Customer Support Centers will be closed on the following days:

(Mon.) Aug. 13, 2012 - (Wed.) Aug. 15, 2012

All customer inquiries that we receive during this period will be answered in the order received from (Thurs.) Aug. 16.

・Product-Related User Suppport Center
email: support@goodsmile.jp
Web Form: http://partner.goodsmile.info/support/contact.html

・Good Smile Online Shop Support Center
email: shop@goodsmile.jp
Web Form: http://goodsmile-wf-global.ecq.sc/contacts

We appreciate your business and look forward to serving you.

Thank you for your continued support of Good Smile Company products!

This is to inform you that the shipping date for Nendoroid Snow Miku: Fluffy Coat Ver.
which was postponed on the 2nd July has now been established. The product is now scheduled to ship in late August 2012.

A separate mail will be sent to all customers who ordered the product as soon as an exact date is confirmed.
We once again apologize for the delay, and hope you can wait just a little bit longer!

GOOD SMILE COMPANY ONLINE SHOP
http://goodsmile-wf-global.ecq.sc/

You can contact the store from the following:
http://goodsmile-wf-global.ecq.sc/contacts
E-Mail: shop.overseas@goodsmile.jp

Thank you for using the GOOD SMILE COMPANY ONLINE SHOP!

Thank you for your continued support of Good Smile Company products!

This is to inform you that ThreeA Toys' WWR JDF Mighty Square that was sold at the Good Smile Online Shop from the 12th February 2012 will be shipped on the 23rd July 2012 (Mon).

* Please note that delivery time will vary depending on your location.
* The above date may be changed due to unforeseen circumstances.

[Customers who wish to change their delivery address]
Please contact customer support with your new address by the 13th July 2012 (Fri). If you change the delivery address any later, your order may be delayed.

GOOD SMILE COMPANY ONLINE SHOP
http://goodsmile-wf-global.ecq.sc/

You can contact the store from the following:
http://goodsmile-wf-global.ecq.sc/contacts
E-Mail: shop.overseas@goodsmile.jp

[Note to Customers]
- Please note that the shipping/delivery date cannot be specified.
- There will be a period allowing for any faulty products to be exchanged. If you believe there is a problem, please contact us within seven days of receiving your product.
- The packaging for the figure is simply designed to protect the figure, and replacements for damaged packaging will not be considered.
- A separate mail detailing your shipping will be sent out at a later stage.

Thank you for using the Good Smile Online Shop!

Thank you very much for your continued support of Good Smile Company products.

On June 25, we wrote to inform you that the shipment of "Nendroid Snow Miku: Fluffy Coat Ver." was postponed.
Due to the delay of this shipment, we unfortunately had to postpone all all of the "WONDERFUL HOBBY LIFE FOR YOU!! 15" shipments.
Please see more information below.

The following items previously scheduled for 7/4 shipment will be sent out from 7/13-7/17.

Good Smile Company - Nendroid Akeme Homura: School Uniform Ver.
Max Factory - figma Akemi Homura: School Uniform Ver.

The folloing item previously scheduled for 7/4 shipment is still undergoing inspection.
After the situation has been confirmed, we will release more information on our web site.

Good Smile Company - Nendroid Snow Miku: Fluffy Coat Ver.

*Please be aware that actual delivery times will vary depending on the destination.
*The shipment date may change due to unforseen circumstances.

Regarding those orders that include Nendroid Snow Miku: Fluffy Coat Ver., customers will not be charged additional shipping charges despite seperate shipments.
These costs will be covered by Good Smile Company.

We would like to offer our most sincere apologies for this situation to all of our customers, who we know were excitedly awaiting their orders.

We hope to enjoy your patronage again in the future.

Thank you for your continued support of Good Smile Company products!

On the 4th June the we sent a mail informing you that the following WONDERFUL HOBBY LIFE FOR YOU!! 15 web sales products would be shipped out on the 29th June 2012, however we regret to inform you that the shipping date has been slightly delayed to the 4th July 2012 (Wed). We apologize for any inconvenience this change may cause you.

The following three products will now be shipped on the the 4th July 2012:
Nendoroid Snow Miku : Fluffy Coat Ver. (Good Smile Company)
Nendoroid Homura Akemi: School Uniform Ver. (Good Smile Company)
figma Homura Akemi: School Uniform Ver. (Max Factory)

* Delivery time will vary depending on your location.
* Please note that the above date may be changed due to unforeseen circumstances.

GOOD SMILE COMPANY ONLINE SHOP
http://goodsmile-wf-global.ecq.sc/

You can contact the store from the following:
http://goodsmile-wf-global.ecq.sc/contacts
E-Mail: shop.overseas@goodsmile.jp

[Note to Customers]
- Please note that the shipping/delivery date cannot be specified.
- There will be a period allowing for any faulty products to be exchanged. If you believe there is a problem, please contact us within seven days of receiving your product.
- The packaging for the figure is simply designed to protect the figure, and replacements for damaged packaging will not be considered.
- A separate mail detailing your shipping will be sent out at a later stage.

Thank you for using the GOOD SMILE COMPANY ONLINE SHOP!

Thank you for your continued support of Good Smile Company products!
This mail is to inform you of the shipping dates for products sold at the Good Smile Online Shop from the 12th February 2012.
The following three products will be shipped on the 29th June 2012:

Nendoroid Snow Miku : Fluffy Coat Ver. (Good Smile Company)
Nendoroid Homura Akemi: School Uniform Ver. (Good Smile Company)
figma Homura Akemi: School Uniform Ver. (Max Factory)

ThreeA Toy's WWR JDF Mighty Square was also originally scheduled to be shipped in late June, however it has unfortunately been delayed until July. We will inform you as soon as a definite shipping date is established and apologize for any inconvenience caused by this change. Any customers that purchased both the WWR JDF Mighty Square and other products at the same time will have their other products sent to them first, and a separate package with the WWR JDF Mighty Square will be sent at a later stage at no extra charge.

* Delivery time will vary depending on your location.
* Please note that the above date may be changed due to unforeseen circumstances.
* Please note that delivery in China may be delayed by up to 2-3 weeks for customs clearance. We apologize for the inconvenience and we hope that this delay will not prevent you from ordering from us again in the future.

[Customers who wish to change their delivery address]
Please contact customer support with your new address before the 10th June 2012 (Sun). If you change the delivery address any later, your order may be delayed.

GOOD SMILE COMPANY ONLINE SHOP
http://goodsmile-wf-global.ecq.sc/

You can contact the store from the following:
http://goodsmile-wf-global.ecq.sc/contacts
E-Mail: shop.overseas@goodsmile.jp

[Note to Customers]
- Please note that the shipping/delivery date cannot be specified.
- There will be a period allowing for any faulty products to be exchanged. If you believe there is a problem, please contact us within seven days of receiving your product.
- The packaging for the figure is simply designed to protect the figure, and replacements for damaged packaging will not be considered.
- A separate mail detailing your shipping will be sent out at a later stage.

Thank you for using the GOOD SMILE COMPANY ONLINE SHOP!

We would like to thank our customers for shopping with us and your continued support. Your is custom very much appreciated.

Business will be closed during the year end/new year holiday period as detailed below.

【Temporary close of business during the holiday period.】

Closed during the period from December 30th (Fri) 2011 until 4th January (Wed) 2012.

(For any enquiries submitted to GOOD SMILE ONLINE SHOP,［email: shop.overseas@goodsmile.jp］we should be able to respond to any emails received by 18:00 on November 29th within the same day.)

【Regarding emails received during the suspended business period.】
Once business resumes on the January 5th 2012, user support emails will be answered in order of receipt. Enquires received by GOOD SMILE ONLINE SHOP will also be answered in order of receipt.
Thank you for your understanding.

・Product Support
TEL: 0120-915-391
email: support@goodsmile.jp
Web form: http://partner.goodsmile.info/support/contact.html

・GOOD SMILE ONLINE SHOP - Customer Support
email: shop.overseas@goodsmile.jp
Web form: http://goodsmile-global.ecq.sc/contacts


We sincerely apologise for any inconvenience caused and thank you for your understanding and cooperation.

The shipping date for the remaining 'WONDERFUL HOBBY LIFE FOR YOU!! 14' web sales products has been finalized.

The 'Kyubey Soft Vinyl Figure' which was sold at the GOODSMILE ONLINE SHOP from the 24th July 2011 is scheduled to be shipped out on the 27th December 2011 (Tues).

* Delivery time will vary depending on your location
* Please note that the date may be changed due to poor weather conditions.

[ Customers who wish to change their delivery addresses ]
Please contact customer support with your new address before the 14th December 2011 (Wed).
If you change the delivery address any later, your order may be delayed.

GOODSMILE COMPANY ONLINE SHOP
http://goodsmile-wf-global.ecq.sc/
The contact for for the store can be found here:
http://goodsmile-wf-global.ecq.sc/contacts
E-Mail: shop.overseas@goodsmile.jp

[ Note to Customers ]
- Please note that the shipping/delivery date cannot be specified.
- There will be a period allowing for any faulty parts to be exchanged. If you believe there is a problem, please contact us within seven days of recieving your product.
- Please note that the packaging for the figure is simply designed to protect the figure, and replacements for damaged packaging will not be considered.
- Particular details about your package will be sent in a personal mail at a later stage. You can confirm the exact details of the shipment at that time.

Thank you for using the GOODSMILE ONLINE SHOP!

To Our Customers,

Thank you for using GOOD SMILE ONLINE SHOP.
We will maintain our Web server at the below time.
During this maintenance, you can't access on the below Web site.

【Implementation period】
・10th, Dec, 2011 (Saturday) AM 6:00 ~ PM 1:00(JST)
・15th, Dec, 2011 (Tuesday) AM 4:30 ~ AM 6:30(JST)

We appreciate your understanding.

The shipping date for the 'WONDERFUL HOBBY LIFE FOR YOU!! 14' products has been finalized.

The following products were sold at the GOODSMILE ONLINE SHOP from the 24th July 2011:

Nendoroid Madoka Kaname: School Uniform Ver. (Good Smile Company)
figma Aigis: Heavily Equipped ver. (Max Factory)
figma Roger Smith (Max Factory)
WWRp JDF Large Martin and Square (threeA)

These four products will all be shipped out on the 30th November 2011.

Kyuubey Soft Vinyl Figure (Good Smile Company)

The Kyubey soft vinyl figure was also originally scheduled to ship in late November, however it has been delayed to December. We will inform you as soon as the date has been finalized, and apologize for any inconvenience caused by this change.

[Customers who purchased the Kyubey Soft Vinyl Figure with other products]
We will be splitting your order into two separate orders, sending one package of the other products first and sending Kyubey as soon as possible afterwards. This will of course be at no additional cost to you.

* Delivery time will vary depending on your location
* Please note that the shipping date may be changed due to unforeseen circumstances.

[Customers who wish to change their delivery addresses]
Please contact customer support with your new address before the 14th November 2011. If you change the delivery address any later, your order may be delayed.

GOODSMILE COMPANY ONLINE SHOP
http://goodsmile-wf-global.ecq.sc/

The contact for the store can be found here:
http://goodsmile-wf-global.ecq.sc/contacts
E-Mail: shop.overseas@goodsmile.jp

[Note to Customers]
- Please note that the shipping/delivery date cannot be specified.
- There will be a period allowing for any faulty parts to be exchanged. If you believe there is a problem, please contact us within seven days of receiving your product.
- Please note that the packaging for the figure is simply designed to protect the figure, and replacements for damaged packaging will not be considered.
- Another personal mail detailing your shipping will be sent out at a later stage.

Thank you for using the GOODSMILE COMPANY ONLINE SHOP!

*"WONDERFUL HOBBY LIFE FOR YOU!! 14" news can be found at http://www.whl4u.jp/

Nous tenons à remercier notre aimable clientèle pour sa fidélité et son soutien.

Vous trouverez ci-dessous les informations concernant la date d'expédition des produits Web présentés lors du "WONDERFUL HOBBY LIFE FOR YOU ! 14".

Les produits suivants, précommandés sur notre boutique en ligne "GOOD SMILE ONLINE SHOP" à partir du 24 juillet 2011 :

GOOD SMILE COMPANY "Nendoroid Madoka Kaname: School Uniform Ver."
MAX FACTORY "figma Aigis: Heavily Equipped ver."
MAX FACTORY "figma Roger Smith"
THREE A " WWRp JDF Large Martin and Square"

La date d'expédition prévue pour ces quatre produits est fixé au 30 novembre 2011.

GOOD SMILE COMPANY "Kyubey Soft Vinyl Figure"

Concernant ce produit, la date d'expédition, initialement prévue fin novembre devrait être décalée sur décembre.

Une date d'expédition plus précise vous sera communiquée très prochainement via notre site.

Nous vous prions de nous excuser pour la gêne occasionnée par ce retard.

[Pour les clients ayant achetés la "Kyubey Soft Vinyl Figure" et autres produits]

Les produits autres que la "Kyubey Soft Vinyl Figure" seront d'abord expédiés.

Aucun frais d'expédition supplémentaire ne sera facturé en cas d'envoi en 2 temps.

*Concernant la date de livraison, celle-ci peut varier de plusieurs jours selon le pays de livraison.
*Veuillez noter que la date d'expédition peut changer subitement en cas de force majeure.

[Pour les clients qui souhaiteraient changer l'adresse de livraison]

Veuillez communiquer votre nouvelle adresse de livraison avant le 14 novembre 2011 à notre centre de support clientèle.

Au cas où vous nous communiquerez votre nouvelle adresse après le 15 novembre 2011, veuillez noter que la date d'expédition de vos produits pourrait être reculée. Merci pour votre compréhension.

[GOOD SMILE ONLINE SHOP]
http://goodsmile-wf-global.ecq.sc/


FORMULAIRE DE CONTACT GOOD SMILE ONLINE SHOP
http://goodsmile-wf-global.ecq.sc/contacts
E-Mail: shop.overseas@goodsmile.jp


[Demande à notre clientèle]

・Concernant les envois de produits, nous vous rappelons qu'il n'est pas possible au client de fixer une date d'expédition ou de livraison.
・Il existe des restrictions concernant les produits défectueux. Si un produit vous semble défectueux, veuillez nous contacter au maximum dans les 7 jours suivants la réception du produit en question.
・Concernant le packaging du produit, celui-ci est considéré comme enveloppe de protection du produit. À moins que le produit en lui-même ne soit détérioré, un packaging défectueux n'est pas éligible à remplacement.
・Pour les informations plus précises concernant la date d'envoi des produits, celles-ci seront envoyées dans un courriel séparé à chaque client.

Merci pour votre compréhension.

* Pour les informations sur "WONDERFUL HOBBY LIFE FOR YOU ! 14" veuillez cliquer ici (http://www.whl4u.jp/)