We would like to thank our customers for shopping with us and your continued support. Your is custom very much appreciated.

Business will be closed during the year end/new year holiday period as detailed below.

【Temporary close of business during the holiday period.】

Closed during the period from December 30th (Fri) 2011 until 4th January (Wed) 2012.

(For any enquiries submitted to GOOD SMILE ONLINE SHOP,［email: shop.overseas@goodsmile.jp］we should be able to respond to any emails received by 18:00 on November 29th within the same day.)

【Regarding emails received during the suspended business period.】
Once business resumes on the January 5th 2012, user support emails will be answered in order of receipt. Enquires received by GOOD SMILE ONLINE SHOP will also be answered in order of receipt.
Thank you for your understanding.

・Product Support
TEL: 0120-915-391
email: support@goodsmile.jp
Web form: http://partner.goodsmile.info/support/contact.html

・GOOD SMILE ONLINE SHOP - Customer Support
email: shop.overseas@goodsmile.jp
Web form: http://goodsmile-global.ecq.sc/contacts


We sincerely apologise for any inconvenience caused and thank you for your understanding and cooperation.

The shipping date for the remaining 'WONDERFUL HOBBY LIFE FOR YOU!! 14' web sales products has been finalized.

The 'Kyubey Soft Vinyl Figure' which was sold at the GOODSMILE ONLINE SHOP from the 24th July 2011 is scheduled to be shipped out on the 27th December 2011 (Tues).

* Delivery time will vary depending on your location
* Please note that the date may be changed due to poor weather conditions.

[ Customers who wish to change their delivery addresses ]
Please contact customer support with your new address before the 14th December 2011 (Wed).
If you change the delivery address any later, your order may be delayed.

GOODSMILE COMPANY ONLINE SHOP
http://goodsmile-wf-global.ecq.sc/
The contact for for the store can be found here:
http://goodsmile-wf-global.ecq.sc/contacts
E-Mail: shop.overseas@goodsmile.jp

[ Note to Customers ]
- Please note that the shipping/delivery date cannot be specified.
- There will be a period allowing for any faulty parts to be exchanged. If you believe there is a problem, please contact us within seven days of recieving your product.
- Please note that the packaging for the figure is simply designed to protect the figure, and replacements for damaged packaging will not be considered.
- Particular details about your package will be sent in a personal mail at a later stage. You can confirm the exact details of the shipment at that time.

Thank you for using the GOODSMILE ONLINE SHOP!

To Our Customers,

Thank you for using GOOD SMILE ONLINE SHOP.
We will maintain our Web server at the below time.
During this maintenance, you can't access on the below Web site.

【Implementation period】
・10th, Dec, 2011 (Saturday) AM 6:00 ~ PM 1:00(JST)
・15th, Dec, 2011 (Tuesday) AM 4:30 ~ AM 6:30(JST)

We appreciate your understanding.

The shipping date for the 'WONDERFUL HOBBY LIFE FOR YOU!! 14' products has been finalized.

The following products were sold at the GOODSMILE ONLINE SHOP from the 24th July 2011:

Nendoroid Madoka Kaname: School Uniform Ver. (Good Smile Company)
figma Aigis: Heavily Equipped ver. (Max Factory)
figma Roger Smith (Max Factory)
WWRp JDF Large Martin and Square (threeA)

These four products will all be shipped out on the 30th November 2011.

Kyuubey Soft Vinyl Figure (Good Smile Company)

The Kyubey soft vinyl figure was also originally scheduled to ship in late November, however it has been delayed to December. We will inform you as soon as the date has been finalized, and apologize for any inconvenience caused by this change.

[Customers who purchased the Kyubey Soft Vinyl Figure with other products]
We will be splitting your order into two separate orders, sending one package of the other products first and sending Kyubey as soon as possible afterwards. This will of course be at no additional cost to you.

* Delivery time will vary depending on your location
* Please note that the shipping date may be changed due to unforeseen circumstances.

[Customers who wish to change their delivery addresses]
Please contact customer support with your new address before the 14th November 2011. If you change the delivery address any later, your order may be delayed.

GOODSMILE COMPANY ONLINE SHOP
http://goodsmile-wf-global.ecq.sc/

The contact for the store can be found here:
http://goodsmile-wf-global.ecq.sc/contacts
E-Mail: shop.overseas@goodsmile.jp

[Note to Customers]
- Please note that the shipping/delivery date cannot be specified.
- There will be a period allowing for any faulty parts to be exchanged. If you believe there is a problem, please contact us within seven days of receiving your product.
- Please note that the packaging for the figure is simply designed to protect the figure, and replacements for damaged packaging will not be considered.
- Another personal mail detailing your shipping will be sent out at a later stage.

Thank you for using the GOODSMILE COMPANY ONLINE SHOP!

*"WONDERFUL HOBBY LIFE FOR YOU!! 14" news can be found at http://www.whl4u.jp/

Nous tenons à remercier notre aimable clientèle pour sa fidélité et son soutien.

Vous trouverez ci-dessous les informations concernant la date d'expédition des produits Web présentés lors du "WONDERFUL HOBBY LIFE FOR YOU ! 14".

Les produits suivants, précommandés sur notre boutique en ligne "GOOD SMILE ONLINE SHOP" à partir du 24 juillet 2011 :

GOOD SMILE COMPANY "Nendoroid Madoka Kaname: School Uniform Ver."
MAX FACTORY "figma Aigis: Heavily Equipped ver."
MAX FACTORY "figma Roger Smith"
THREE A " WWRp JDF Large Martin and Square"

La date d'expédition prévue pour ces quatre produits est fixé au 30 novembre 2011.

GOOD SMILE COMPANY "Kyubey Soft Vinyl Figure"

Concernant ce produit, la date d'expédition, initialement prévue fin novembre devrait être décalée sur décembre.

Une date d'expédition plus précise vous sera communiquée très prochainement via notre site.

Nous vous prions de nous excuser pour la gêne occasionnée par ce retard.

[Pour les clients ayant achetés la "Kyubey Soft Vinyl Figure" et autres produits]

Les produits autres que la "Kyubey Soft Vinyl Figure" seront d'abord expédiés.

Aucun frais d'expédition supplémentaire ne sera facturé en cas d'envoi en 2 temps.

*Concernant la date de livraison, celle-ci peut varier de plusieurs jours selon le pays de livraison.
*Veuillez noter que la date d'expédition peut changer subitement en cas de force majeure.

[Pour les clients qui souhaiteraient changer l'adresse de livraison]

Veuillez communiquer votre nouvelle adresse de livraison avant le 14 novembre 2011 à notre centre de support clientèle.

Au cas où vous nous communiquerez votre nouvelle adresse après le 15 novembre 2011, veuillez noter que la date d'expédition de vos produits pourrait être reculée. Merci pour votre compréhension.

[GOOD SMILE ONLINE SHOP]
http://goodsmile-wf-global.ecq.sc/


FORMULAIRE DE CONTACT GOOD SMILE ONLINE SHOP
http://goodsmile-wf-global.ecq.sc/contacts
E-Mail: shop.overseas@goodsmile.jp


[Demande à notre clientèle]

・Concernant les envois de produits, nous vous rappelons qu'il n'est pas possible au client de fixer une date d'expédition ou de livraison.
・Il existe des restrictions concernant les produits défectueux. Si un produit vous semble défectueux, veuillez nous contacter au maximum dans les 7 jours suivants la réception du produit en question.
・Concernant le packaging du produit, celui-ci est considéré comme enveloppe de protection du produit. À moins que le produit en lui-même ne soit détérioré, un packaging défectueux n'est pas éligible à remplacement.
・Pour les informations plus précises concernant la date d'envoi des produits, celles-ci seront envoyées dans un courriel séparé à chaque client.

Merci pour votre compréhension.

* Pour les informations sur "WONDERFUL HOBBY LIFE FOR YOU ! 14" veuillez cliquer ici (http://www.whl4u.jp/)